Frequently Asked Questions
what is “Invisible Service”?
Inspired by new trends in travel, Invisible Service allows guests seamless check in and check out without the hassle of front desk experience. Hawhorn House caters to independent travelers looking for a quiet, uninterrupted stay on their own terms.
how do I check in and check out?
Easy! All incoming guests will receive an email 24-hours prior to arrival with your room assignment. To check in just head straight to your room and the key will be in the door. Check out is at 11 AM, and there is a drop box by the front door for key deposit. If you need an extra key, please request it prior to your arrival by responding to the arrival email.
is breakfast included?
No. HH is not a B&B. Hawthorn House is Nantucket’s first and only invisible service hotel offering comfortable, simple accommodations in the center of Nantucket’s historic district. There are five restaurants service breakfast and lunch within two blocks of the property. Coffee and Tea are provided in the common areas.
what are the payment terms?
We require a credit card for booking and we debit the entire amount four days prior to your arrival. We offer free cancellations up to 30 days prior to your reservation with a 10% booking fee for cancellations between 30 and 4 days prior to your reservation.
what happens if the ferries are not running?
We offer a full credit towards future accommodation for any cancellation resulting from the Cape and Islands ferries and air services are not running. Cancellations of ferries or planes running from New York, Boston, or any other city do not qualify for a full refund.
do you offer discounts for group bookings?
YES! Depending in time of year, we can offer significant discounts for large groups looking to book the entire property. HH is a convenient accommodation for weddings, corporate events, or media productions. Please contact reservations for more details: ( link )
where is Hawthorn House located?
how far is HH from the ferry dock/ airport?
HH is a short walk of less than 1/4 a mile from both ferry lines serving Nantucket. We are closest to the Steamship Dock. HH is a ten minute cab ride from the Airport, approx $20 in season.
are beach chairs and towels available?
YES, but please BYOU (bring your own umbrella). Towels and chairs can be found in the lobby.
will I see any staff during my stay?
YES! Our room are cleaned by our staff everyday. Our manager and caretaker are just a phone call away. We do our best to anticipate our guests needs. We also place regularly needed items in the lobby’s storage closet. If you have any questions about Nantucket, just text our concierge at 508-228-1468.
what amenities are available?
There is complimentary coffee and tea as well as an ice maker and common refrigerator on the second floor living area.
what is provided in each room?
Hair dryer, iron, small ironing board, ice bucket, TV, and A/C. Everything you need, nothing you don’t.
are pets allowed?
It depends... We have one room (#9) that is separated from the main property and can accommodate pets on a first come first served basis.
is there parking?
No. We are in a downtown location and parking is not included.
are children welcome?
YES. While most of our rooms cater to adult couples, we do have pack-n-play cribs available when requested when making your reservation.